Automation and SLAs

Automation, SLA targets and webhooks without an add-on

Let Starlex handle the busywork: assign, label, transition and notify on the events you choose, and keep promised response times visible.

  • Event and scheduled rules
  • Manual rules on demand
  • SLA policies per project
  • Signed webhooks with retries
  • Personal access tokens

Automation rules

Create rules that run when something happens (an issue is created, moved or commented on), on a schedule, when an SLA is at risk, or at the click of a button. Rules can set status, priority and due dates, assign people, add labels and comments, and more.

SLA policies

Set response and resolution targets for the work that matters, and see at a glance which issues are on track, at risk or breached. Rules can react before a target is missed.

Webhooks and API

Send signed webhooks to your own services, with automatic retries if they are down, and use personal access tokens to script Starlex through its API.

Reliable by design

Automation and webhooks run from an outbox of issue events, so an event is not lost if a rule or receiver fails for a moment.

Frequently asked questions

Is automation included?

Yes. Event, scheduled, SLA and manual automation rules are available in every project.

Does Starlex support webhooks?

Yes. Webhooks are signed and retried automatically, and personal access tokens let you use the API.